USER GUIDANCE v4 (31 May 2023)

    This webpage provides information for companies participating in the DfT GB Longer Semi-Trailer trial and explains the online process for trial data submissions that has been in use since May 2022 for all data from period 2022-P1 (Operations from Jan-Apr 2022) onwards, replacing the past system of emailed Excel files.


    Welcome to the LST Trial Data Portal.

    In the MAY 2023 DfT announced they intention to implement new LST Regulations that would cover use of the trailers outside of the LST trial provisions. The new regulations (here) were laid before parliament on 10 May 2023 and came in to force on 31 May 2023. Guideance on the application of the new regulations, including further instructions, were published on 30 May 2023 (here).

    The LST Trial is now in a Transition Phase, from 1 June – 30 November 2023 and the LST portal has been revised to support this final phase of the work.

    So from now until 30 November 2023 the portal :

    1. Provides a status report on an Operator’s progress towards exiting the trial
    2. Allows for submissions of missing data for 2022 (all periods) and 2023-P1
    3. Allows for a final submission for period 2023-Px – covering operations and incidents in the period 1 May 2023 to the date on which the operator has moved their final LST off the trial (by notifying it on VOL)

    About the portal

    You need to use the portal to fill in gaps in yiour past data and to submit your final figures on leaving the trial

    1. Read the instructions
      One of the current limitations is we were not able to embed the user instructions in the portal pages so you need to use the instructions on this web page, clicking through the 4 steps here, with the portal open in another browser window.
    1. Log in to the portal
      The instructions are given in the first section below.
    2. Complete the steps using the TABS across the top of the portal web page
      • Review home page which sumarises any missing data periods from 2022 onwards and also shows whether we have confirmation from DVSA that you have added some or all of your C Numbers on VOL
      • Tab 1: is for entering missing period data
      • Tab 2: is for entering any reportable incidents
      • Tab 3: shows your trailer and VSO list and whether we have received DVSA confirmation of each trailer appearing on VOL

    Tab 2 only needs data input if you have had reportable incidents.

    Please note – for all injury incidents, or major on road damage events, you ALSO still need to inform DfT at the time by email on Freight@dft.gov.uk (and please also copy Risk Solutions in on LSTtrial@risksol.co.uk) – do not wait until the next data submission date.

    L) Logging In



    Click on the LOG IN TO PORTAL button


    We suggest you SAVE THE PAGE in your browser or other system as this is the URL for accessing the portal in future.

    If this is your first login, enter your email address (the one we use for the trial) and then click “Forgot Password”


    [Alternative Login Pathway] When Risk Solutions sets up your email address to have portal access, you MIGHT receive an email like the one shown here, from noreply@mail.goldvisioncrm.com

    Hit ‘click here’ and it will also take you to the reset password page


    Password Reset
    Use the Password Reset process to set your password for the first time. The first step is to re-enter your email address.


    Check your email for a password reset message Click on the link in blue ‘Please reset your password’


    Use the Password Reset screen to create a password, typing it into both boxes  

    Passwords MUST BE AT LEAST 10 CHARACTERS and may include any mix of letters, numbers and special characters

      Remember to save a record of that password somewhere (Your web browser may save it for you depending on your set up)


    If your password has been accepted you will see this and can then click on the link to go back to the login screen, where you should now be able to use your email and new password to access the portal.

    If you are unable to log in – please email us on lsttrial@risksol.co.uk and explain

    1. Which login option you used
    2. How far you got, where it failed – ideally with screen shots.

    How to take screenshots
    In Windows use Windows-Key+PrintScr for whole screen or Alt+PrintScr for just current window. 
    In Mac OS use Cmd+Shift+3.   Images will be put in your clipboard – just paste in your email.




    1) Period Data and Confirmations Submission


    Data Submission TAb 1 – Period Data and Confirmations
    In this step you will submit your period data in just 3 numbers.

    This replaces the entire Excel process of submitting leg counts and distance data for each individual trailer.

    You also confirm you have checked and submitted all required data here.

    Click on TAB 1 at the top of the page to begin


    Past period data and confirmation summary list
    Each data period submission is now summarised in a single line of information containing:

    ‘n’ LSTs   which is the number you were operating in the period (which may be fewer than on your VSO if some were not used)

    Total LST Legs – the total of all legs operated by your LSTs – remembering that a round trip is TWO legs

    Total LST km – the total distance IN KM covered by your LSTs in the period (Actual, or estimated)

    In the same screen you will confirm that you have

    • Checked or have no changes to your company contacts
    • Checked, or have no changes to your list of trailers and VSOs
    • Have submitted any reportable incidents – or have had none

    You will be able to see your recent submissions summarised in this way in the list. You cannot edit old data entries in this list as they are already in our database. If you make a mistake or need to update an entry – make a new one and put a note in the SUMMARY field OR email us.


    Adding data for a new period
    To add your data for a new period, click the big blue button

    Enter some text in the summary line that identifies what you are doing (think of it like the email subject line) especially if you are putting in an update to an earlier entiry.

    Use the Drop Down under Period (P1-P3)  to pick the period for which you are submitting data. Make sure you pick the right YEAR

    The list will only go up to the latest live period.

    It is possible to submit late data for periods back as far as 2021-P1 (hence check the year)

    Enter data for the number of LSTs in use in the period, the total leg count and total distance (in KM)

    Then tick the three boxes to confirm that your contacts, trailers, VSOs are all correct and you have submitted any reportable indicents

    When you are happy that the Period Data and Confirmations entry is complete, click the blue SUBMIT button at the bottom of the page (you may need to scroll down to see it)

    There is no need to add any attachments (the option appears by default) – we no longer need DSF files.


    Review your entry here as this is the last chance you have to edit it.

    An automatic code MAY be added to the field called Reference – ignore this along with the Status and Type – these are system defaults for office use only.

    Click BACK when you are ready


    Your new data will now appear in the list. You will be asked to confirm that you have completed this and that your data is OK, in the Step 4


    What if I make a mistake?

    If, after submitting, you realise your data needs amending, your can make a SECOND submission for the same period but please flag up the fact you have done this clearly in your text in the SUMMARY field – or email us.

    We will then ensure we use your final version.

    TAB 2) Injury Incidents


    Data Submission TAB 2 – Incidents
    In this step you will submit any reportable incidents in which LSTs were involved in the period.

    NOTE – THE TRIAL REQUIREMENT TO INFORM DFT ABOUT ANY INJURY INCIDENT AS SOON AS POSSIBLE BY EMAIL (separately from this date submission) is still in place

    Click on tab 3 at the top of the page to begin


    Reportable incidents
    We are now only requiring reports for:

    Incidents resulting in injury to any person, including SLIGHT injuries (Cuts, bruises etc) and in any location (on road, in depot etc)

    Major Damage Events ON ROAD.  This is somewhat subjective – but a good measure of what we would consider MAJOR would be

    • any vehicle was undriveable
    • roadside asset was rendered unusable
    • you believe injury was only narrowly avoided


    Past incident list
    The list view shows a simplified version of past incidents you have reported on the trial prior to 2022 – but only for INJURY events.  

    If you believe any are missing please let us know as the portal will only permit adding new incidents from 2021 or later.

    If you have never reported an injury incident the list will be empty.


    Adding a new incident
    Noting the criteria for reporting incidents given earlier, if you need to report a new incident, click the blue button


    When you do a period data submission (every 4 months) you need to ensure all reportable incidents in that period are in the record at that time. However – you can come in to the portal at ANY time in the period and add an incident.  So if you would prefer to add incidents at the time they occur, you may do so.


    Enter details of the incident as follows.  

    Summary – a single sentence containing key facts to identify the event.
    For example “Rollover on M5 20 April 2022 – 3 injuries

    Period – as in other steps – the period the event occurred in.  You can report past events from 2021-P3 here but no earlier.

    Company Trailer ID and C Number – give both as a cross check to ensure we link to the correct trailer.

    Incident Data/Time click on the field and a calendar will come up allowing to pick the date and time.

    Police Attended Check the box if true

    Location Desc A location description that would enable the incident position to be found on a map (coordinates are useful but not mandatory)

    For example “M5 Southbound after J20 at Clevedon (Google maps 51°25’34.5″N 2°50’35.9″W).

    Two Description Fields – which can contain up to 4000 characters of text.

    • D1 What Happened?  Describe the context, sequence of events as the incident happened, other vehicles involved -but keep the ‘impact’ for D2 below.

      For example: “Swerved to avoid unsignalled lane change by 3rd pty car – lost control – clipped another vehicle and rolled over onto OS
    • D2 Injuries and Damage: note each person injured and nature of injuries.  Note any major damage to vehicles or assets.

      For example: “Driver taken to hospital with broken arm and lacerations. Driver Manager also in cab – cuts and bruises. 3rd pty car driver cuts and bruises.”


    The bottom half of the page asks for NUMBERS of injuries in each severity category (see below)

    Enter numbers in each category – including ZEROs. Add the total count of people injured.  

    If you have any documents relating to the incident that you can share with us – especially if there were more than slight injuries – you can upload them as ATTACHMENTS. (Select from your file folders or drag and drop).  

    These documents will only be seen by DfT and Risk Solutions staff linked to the trial.  

    We may contact you for additional details on major incidents.

    When you are happy that the incident record is complete, click the blue SUBMIT button at the bottom of the page (you may need to scroll down to see it)


    Review your entry here as this is the last chance you have to edit it. 

    You can also add NOTES with extra explanation or attach documents, images etc HERE before you finalise the incident report.  

    As in earlier sections ignore Reference, Status and Type – these are system defaults for office use only.

    Click BACK when you are ready


    Key fields from your new incident will now appear in the list.

    You will be asked to confirm that you have completed a report for all reportable incidents, in the Step 4


    What if I make a mistake?

    If, after submitting, you realise your incident needs amending, you can make a SECOND report for the same incident but please flag up the fact you have done this clearly in your text in the SUMMARY field so we do not double count it.

    TAB 3) Trailers and VSOs


    Reviewing the trailer and VSO list

    (Please IGNORE the blue box (top right) – you cannot add or edit trailers yourself, as this is a controlled process via VSO (see below).

    The list will show all trailers and their VSOs.


    Why are C Numbers appearing?

    We are conducting a matching process to ensure all the VINS registered on trial VSOs correctly match the DVSA C Numbers, as in the DfT future plans for LSTs we need to identify them correctly.

    If no C numbers are showing in the list – it means we have not been able to find them from the VINs listed in your VSO.

    If this is the case, please send us a list of your Trailer IDs with your VIN and C Number – by email – or via the portal (as an attachment).

    As noted earlier, you cannot EDIT your trailer data directly to add the C numbers in as this is held in a master database only editable by VCA, DfT and Risk Solutions.


    Checking your trailers and VSOs

    As noted earlier – you cannot EDIT your trailer data directly as this is held in a master database only editable by VCA, DfT and Risk Solutions.


    If you have a large number of trailers you can adjust the number of entries shown per page using the ‘Show xx Entries’ option on the top right of the list.

    You can also sort filter the list using the spaces just under the titles- by putting an exact match in search at top of a column OR use a * as a wildcard character. In the example here *04 shows trailers IDs ending in 04


    VSO Summaries vs Single Trailer Records

    You can view the details of a single trailer or the whole VSO by clicking on the blue text in the ‘Summary’ field in the left column.
    For VSO records the ‘Summary’ just shows the Company OpID and VSO
    For Individual trailer records, the ‘Summary’ shows the Company OpID, live VSO and the VIN on that VSO

    In the steps that follow the example used is for an individual trailer The steps are the same for making a request to be applied to a whole VSO using the summary record (but some of the fields are blank.)


    VSO Summary or Trailer Action Requests

    NOTE IN THE NEW PORTAL THIS IS CALLED ‘RS UPDATES’ but we have not re-edited this section of the instructions these instructi9ons as they will only be used for a few months


    The details view for a trailer looks like this

    The fields ‘Reference, Status and Type’  can be ignored they are default fields for office use only.

    The ACTION REQUEST field is on the top right and is the only editable field.

    The fields Company Trailer and VIN – DFT are from your data submissions and VSO along with Ht, Len, Steering and Decks

    The C Number has either been found by locating your VIN in the DVSA database OR where no match could be found in the DVSA data, you may have sent us C Numbers.  The VIN – DVSA From C is the DVSA VIN data associated with that C Number.    


    Action Requests  

    All this trailer data is fixed in our master database OR requires a change to be made by VCA, so you cannot edit the trailer information itself.  Instead, you flag an ‘Action Request’. 
    Depending on the action you choose, the action will be added to a list for processing by VCA, Risk Solutions or DfT, as appropriate.  

    Note: The team is now working at a reduced level and so portal action requests will always be handled before any emailed change requests.  


    Click on the Action Request field edit icon (pencil) to access the list of options.  


    Pick the option that most closely reflects your action request (We’ll show you how to make an explanatory note if you need to, in a moment).  

    Note – a number of these options will trigger VCA to revoke or re-issue, your VSO, which they will do in the normal, emailing you the legal VSO letter.  

    Click TICK to accept or X to cancel


    You can also add an explanatory note about your change request or send us some data

    (For example – if you need to send us a list of C numbers you could add a note and then add an attachment, instead of emailing us)


    The add note screen looks like this.  Add a title, your text and if you wish, attachments

    To finish press SUBMIT


    Once you have finished adding any action requests or notes to a trailer or VSO record, click BACK to return to the full list


    Your action request should show in the list view on the right hand side

    Action requests will be addressed by Risk Solutions or VCA. Once actioned, the Action Request will disappear from the list.



    Rather than just closing your browser, we recommend you log out properly by clicking on your own name  – top right corner of the web page – and selecting ‘Log out’

    You have now completed your data submission for the period.

    We may contact you by email if you have requested actions on VSOs or trailers, if you have had any significant incidents, or we have questions about your data.  

    As ever, if you have further questions, please email us at lsttrial@risksol.co.uk